Last updated: 15 July 2026
We know how much thought and emotion goes into every Forever Bloom order, and we want you to feel completely confident purchasing with us. This policy explains your rights and our process if something isn't right.
If your order arrives damaged, please contact us within 7 days of delivery with a photo of the item and its packaging. We will replace the item free of charge or provide a full refund — your choice.
Because every custom colour is printed to order, we send a digital colour proof for approval before production begins on custom pieces. If your finished item does not reasonably match the approved proof, we will remake it at no charge.
Please note that screen displays can render colour slightly differently, and small variations between a proof and the finished piece are a natural part of the printing process; we aim for as close a match as possible.
If we have made an error with your order — wrong item, wrong colour, wrong personalisation — let us know within 14 days of delivery and we will correct it promptly at no cost to you.
As most Forever Bloom pieces are made or finished to order, we're unable to offer change-of-mind refunds on custom or personalised items. Unpersonalised, in-stock collection items may be returned unused and in original packaging within 14 days for a refund, less original shipping costs.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
We're always happy to talk through any concerns — please reach out any time.